Terms, Agreements & Policies

Cancellations

The following cancellation policy applies to ALL sessions. 

There is a 24 hour cancellation policy. Cancellations within 24 hours of the appointment or no-shows are non-refundable and require FULL payment of session fees. You may reschedule your session up to 24 hours in advance without penalty. Repeat reschedules will be cancelled upon rebooking. I reserve the right to any pause future bookings and require prepayment without refund if you reschedule more than once.

Emergency cancellations are determined with Makia’s discretion (severe illness, berievement and extenuating circumstances). In the unlikely event that Makia is unable to attend a session for any reason she will communicate with you in advance and offer you to reschedule. If you do not wish to reschedule and have paid, she will issue a full refund for this session.

Thank you for understanding that this policy helps me provide the highest level of care and presence for all of my clients.

Communication

As a practitioner, I am available to established clients via email, text or WhatsApp messaging Monday through Friday 11am to 6pm. I will respond at my first opportunity to any messages sent outside of those hours and I will do my due diligence to return calls, texts or emails on business days. Should I ever be taking extended time away from my practice; travel updates will either be sent via email or posted to my instagram account. If you are not already an etsablished client, I will not respond to text or calls. All new clients must book a discovery call via Calendly for Sexology, Sex Coaching, Somatic Therapy, Pelvic Care and Scar Tissue Remediation booking links on ‘Services’ pages. You are welcome to email me with specific questions regarding an appointment for clarification.

Gift Vouchers

Please note Gift vouchers purchased through our website or in person are valid for 3 months from the date of purchase. Vouchers must be redeemed within this period and cannot be extended beyond the expiry date. Vouchers are non-refundable and cannot be exchanged for cash, they may be used toward any eligible service or product unless otherwise specified. Booking in advance is strongly suggested to ensure availability within the voucher validity period.

Late Arrivals

We value your time and strive to provide the highest quality care for all our clients. To ensure a smooth and respectful experience for everyone, we have the following policy regarding late arrivals. If you arrive late to your appointment, your session will be shortened by the amount of time you are tardy. The full session fee will still apply. Clients who are 30 minutes late or more will be considered a no-show, and their appointment will be canceled. In this case, the cancellation fee will apply as outlined in our cancellation policy. We strongly encourage you to arrive on time to receive the full benefits of your session, if you are running late, please send Makia a message informing her.

Inclusivity

All clients are welcome and will be respected, regardless of their age, gender, sexual orientation, national origin, race, religion, socio-economic status or body type. Clients will always be treated with the utmost respect, consideration, dignity. Privacy and confidentiality are maintained at all times. Intake forms are gender inclusive. It is important to note that unfortunately my current studio space is not wheel chair access friendly and has a set of stairs.

Client Agreement

The information and services provided by Makia do not constitute legal, medical care or advice. Please consult your doctor before engaging any complementary/holistic healthcare services. The information provided on the site is for educational purposes only, and does not substitute for professional medical advice. I offer Somatic Therapy, Massage Therapy, Integrative Bodywork, Somatic Sexology, Pelvic Care, Sex Coaching and Holistic Health Coaching. I am not a licensed Psychotherapist or Psychologist, if you feel that you need additional emotional or mental health support I am more than happy to refer you on, support you in finding a licensed provider or work in tandemn with your other carers.

Ethics Of Care

All sessions are carried out by myself, Makia Williams-Mullen, the therapist and practitioner. I will not and do not diagnose or treat illness, disease, mental or physiological disorders, prescribe medical treatment or pharmaceuticals. Nor do I in any way attempt to perform the functions of a medical doctor or primary-care practitioner. Clients must agree to accurately inform the practitioner of the status of their health, and agree to keep them updated of any current changes in their health or well-being. By booking an appointment, one is giving the practitioner full permission to facilitate an intake interview, therapeutic treatment, and the post treatment protocols to ensure the highest standards of care. Both client and practitioner will be fully present during each session and never under the influence of alcohol or drugs. Sessions will be canceled or terminated at the practitioner’s discretion. As a practitioner, If I am unable to perform services for which I am not qualified (both physically or emotionally) I will refer clients to the appropriate specialists whenever work is not within my scope of practice or within the best interest of my client. Any illicit or sexually suggestive advances or remarks will result in the immediate termination of the session and any future bookings with no obligation to return payment as a result.

Hygiene

Please arrive in compliance with the highest hygiene standards appropriate for receiving a treatment. Please let the therapist know if you have any active infections, illnesses, contagious health conditions or any health concerns that necessitate modifying or declining your session. I see clientele with auto-immune conditions and undergoing immune compromising treatments; if you are ill please be considerate of my own personal well-being as well as the other clients entering the treatment room after you. Both I and some of my clients have an extreme sensitivity to synthetic scents e.g. perfumes, cologne, scented lotions etc, please refrain from wearing these to your appointments as they can exaccerbate migranes and headaches.

Privacy & Data

Your privacy is of the utmost importance to me and I am committed to the highest standards of ethical practice in relation to confidentiality, which includes respecting and protecting your privacy. Any data collected is done so in order to safely and satisfactorily provide my services or products to you. I will hold all personal data responsibly and in strictest confidence and in compliance with the GDPR Article 8 of the EU chapter.